Billing and Payments (2024)

Your Netflix service charges

You can view your payment and billing history on the Billing Details page of your account.

View your plan and monthly cost

You can view your current Netflix plan and billing history on the Billing Details page of your account.

Compare plans and pricingandchange your planat any time.

Understand your billing date

As a member, you are automatically charged once a month on the date you signed up. Your Netflix subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

  • Your billing date may be one day earlier or later due to time zone differences.

  • If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.

  • If you pay for Netflix through a third party, your Netflix billing date may vary from your provider's billing date.

Update your payment information

Go to the Manage payment info page. You may need to sign in if you haven't already. Some payment options will direct you to their website to complete the update process.

If you would like to change how you pay for Netflix, we have several payment options.

Print your Netflix invoice

  1. Go to the Billing Details page on your account.

  2. Click on the date of the charge you wish to view. The link will open a printable invoice page for that specific charge. If you prefer to print all the charges within the last year, you can print the Billing Details page.

  3. Find answers to questions about taxes listed on your Netflix invoice.

You can view your Netflix billing information for up to one year. If you need billing information older than one year, please contact your financial institution.

Resolve payment issues

If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue.

Payment method was declined

If the bank or financial institution declined the charge:

  • Check that your payment information such as postal code, security code, expiration date are correct.

    • If not, go to the Manage payment info page. You may need to sign in if you haven't already. You can also try a different payment method.

    • If everything is correct, you can retry your payment.

  • If you're still having trouble, make sure your payment method supports e-commerce transactions.

Payment method is not accepted

There are many options to pay for Netflix including credit or debit cards, and third parties. If one of our accepted payment methods is not working, please contact us for help.

Account canceled unexpectedly

If you are billed through a third party or have a package that includes Netflix, your account could be canceled for a number of reasons.

  • There is an issue with your payment.

    • Third-party: Sign in to your third-party account to resolve the payment issue, then rejoin Netflix.

      • If you can’t rejoin through the third party, you can rejoin on Netflix.com and add a different payment method.

    • Package: Sign in to your package account to resolve the payment issue, then relink your Netflix account.

  • You paused or canceled a package that includes Netflix and there is no other payment method on file.

    • If your package is still active, then relink your Netflix account.

    • If you canceled your package, sign in to your Netflix account and add a new payment method.

Investigate unexpected charges

Price is higher than expected

There are a few reasons you may be seeing a charge that is more than you expected.

  • Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.

  • Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.

  • Plan changes - If you or someone in your household upgraded your Netflix plan, your bill will reflect the higher plan price.

Charged earlier than expected

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

If there is a price change or you change to a higher-priced plan, you could be charged earlier than expected.

Multiple or unauthorized charges

Netflix members are charged once a month on the date they signed up.

If you recently signed up for Netflix, or you're a member who changed your payment method or retried a declined payment, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days.

  • If the authorization request consumed the available balance on your account, then we will be unable to process the Netflix charge. If this happens, you will need to add funds to your account or use a different payment method.

If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, follow these steps.

Related Articles

  • Netflix Gift Cards
  • Getting started with Netflix
  • What is Netflix?
  • How to restart your Netflix account
  • How to update Netflix account information

Related Articles

  • Netflix Gift Cards
  • Getting started with Netflix
  • What is Netflix?
  • How to restart your Netflix account
  • How to update Netflix account information

I am an expert in managing Netflix subscriptions and billing information, possessing an in-depth understanding of the intricacies involved in handling payments, plan changes, and addressing common issues users might encounter. My knowledge extends beyond the surface, incorporating insights into billing cycles, payment methods, and troubleshooting payment-related problems.

Let's break down the concepts mentioned in the article:

  1. Viewing Payment and Billing History:

    • Users can check their payment and billing history on the Billing Details page of their Netflix account.
    • Information includes the current plan, monthly cost, and the ability to compare plans and change them.
  2. Understanding Billing Date:

    • Members are automatically charged once a month on the date they signed up.
    • The subscription is charged at the beginning of the billing cycle and may take several days to reflect.
    • Billing dates might vary due to time zone differences, and if the billing date doesn't occur every month, it adjusts accordingly.
  3. Updating Payment Information:

    • Users can go to the Manage payment info page to update payment details.
    • Some payment options may redirect to external websites for completion.
  4. Printing Invoices:

    • Invoices can be printed from the Billing Details page by clicking on the date of the charge.
    • Users can print all charges within the last year, and information about taxes is available on the Netflix invoice.
    • Billing information is accessible for up to one year; for older data, users should contact their financial institution.
  5. Resolving Payment Issues:

    • Common issues include declined payment methods, with suggestions to check and update payment information.
    • Users experiencing trouble can retry payment or ensure their method supports e-commerce transactions.
    • Payment methods not accepted should prompt users to contact Netflix for assistance.
  6. Account Cancellation and Resolution:

    • Third-party billing or package-related issues may lead to unexpected account cancellations.
    • Solutions involve resolving payment issues with third-party accounts, relinking Netflix accounts, or adding new payment methods.
  7. Investigating Unexpected Charges:

    • Charges higher than expected may be due to taxes, fees, or plan changes.
    • Billing earlier than expected can occur due to specific billing dates or plan changes.
    • Multiple or unauthorized charges may require users to follow specific steps, including checking for authorization requests.
  8. Related Articles:

    • The article concludes with links to related topics such as Netflix Gift Cards, getting started with Netflix, understanding Netflix, restarting accounts, and updating account information.

My comprehensive understanding of these concepts allows me to provide accurate guidance and support for users navigating the Netflix billing system.

Billing and Payments (2024)

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