Handbook M-41 Revision: Carrier Duties
Effective November 26, 2015, the Postal Service™ is revising Handbook M-41, City Delivery Carriers Duties and Responsibilities, to update policies and procedures related to carrier duties.
Handbook M-41, City Delivery Carriers Duties and Responsibilities
[Revise the text of 122.223 to read as follows:]
If Extra Services mail is first identified while performing street duties, the carrier will need to have the customer sign for the items on the data collection device at the delivery point. If the customer cannot sign on the data collection device for any reason, complete a PS Form 3849, Delivery Notice/Reminder/Receipt, to ensure proper recording of these items when the carrier returns to the office.
[Revise the text of 232.1 to read as follows:]
At delivery point, scan/enter mailpiece or firm sheet barcode, and enter other appropriate information into the data collection device, as required and instructed. If required, collect customer signature and address on the data collection device. If customers cannot sign on the device, collect his or her signature and printed names on PS Form 3849, Delivery Notice/Reminder/Receipt. The delivery address should be recorded on the barcoded side of PS Form 3849. Scan the barcode on PS Form 3849 after obtaining recipient signature and printed name.
[Revise the first and second sentence of 333.2 to read as follows:]
[Revise the first and second sentence of 334.1 to read as follows:]
Detach COD tag, PS Form 3816, COD Mailing and Delivery Receipt, if addressee has indicated he or she will pay for and accept the COD parcel, and have addressee sign on the data collection device. If the customer cannot sign on the device, use PS Form 3849, Delivery Notice/Reminder/Receipt.
[Revise items a and b to read as follows:]
a. Require the person to show identification, if not known, and sign his or her name and print address on the data collection device. If the customer cannot sign on the data collection device, have him or her sign and print his or her name on PS Form 3849, Delivery Notice/Reminder/Receipt, before delivery, when applicable.
b. Deliver articles entered on PS Form 3883, Firm Delivery Receipt for Accountable Mail and Bulk Delivery Mail, after obtaining a signature of addressee or agent on the data collection device, PS Form 3849 can be used if the customer cannot sign on the device. (Deliver the duplicate PS Form 3883 with the articles.)
[Revise the text of 335.15 to read as follows:]
[Revise the text of 335.16 to read as follows:]
[Revise the text of 432.1 to read as follows:]
[Revise the text of 433 to read as follows:]
[Add text as last sentence for 434.2 to read as follows:]
We will incorporate these revisions into the next online update of Handbook M-41, City Delivery Carriers Duties and Responsibilities, which is available on the Postal Service PolicyNet website:
n Under “Essential Links” in the left-hand column, click PolicyNet.
n Click HBKs.
The direct URL for the Postal Service PolicyNet website is http://blue.usps.gov/cpim.
— Labor Relations Policy and Programs,
Employee Resource Management, 11-26-15